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Resources / Feedback Loops
Abuse.net

update@abuse.net

Abuse.net database entries can be verified by doing a lookup on the submitted domain using:
http://www.abuse.net/addnew.html
AOL FBL

http://postmaster.aol.com/cgi-bin/fbl.pl
Company Information
Domain Information

AOL will return an automated response to abuse@domainname.com with a confirmation link that must be clicked to confirm the AOL FBL request. Upon confirmation, AOL will provide a response within 24 hours.

AOL NEW TOOLs

1. http://postmaster.aol.com/waters/fbl_change_form.html
FBL Modification/Deletion Request Tool: Any requests regarding FBLs should be made here.

2. http://postmaster.aol.com/waters/sa_form.html
RTR/RLY/DNS Block Removal Request Tool: This form is for mail administrators only. Telnet and nslookup results from the IPs in question are required to submit this form.

3. http://postmaster.aol.com/waters/hvu_request_form.html
HVU Inquiry/Removal Tool: Anyone receiving an HVU error can submit a support request here. HVU blocks occur when you try to send email with a blocked URL to AOL users. This form will help you identify which URL is blocked and to request removal of the block.

4. http://postmaster.aol.com/waters/other_issues_form.html
Other information requests: We recognize that not all support requests will fit nicely into one of the buckets above, and this page is where you can tell us about any other issues you experience while sending mail to AOL users. We do not guarantee that you will receive a response to an inquiry placed using this form. If you are being blocked, please use the appropriate tool. Submitting an unblock request on the "Other" tool is the slowest way to resolve your issue.

AT&T

http://worldnet.att.net/general-info/block_admin.html

Your Name:  
Company Name:  
Your e-mail address:


This is a tool for administrators of mail systems whose messages have been blocked. However, AT&T FBL’s will come only if Yahoo FBL is setup. Appears Yahoo private labels AT&T ‘s online email application.
Comcast.net

http://feedback.comcast.net/

Company Information
Domain Information

Once the comcast.net FBL request form has been submitted, USA.net will return an automated response to the confirmation email address provided. This email will contain a confirmation link that will need to be clicked in order to activate the FBL.

Response will come from, @feedback.comcast.net and @comcastfbl.senderscore.net
Cox FBL

http://fbl.cox.net/
Company Information
Domain Information

Once the COX FBL request form has been submitted, COX will return an automated response to the confirmation email address provided. This email will contain a confirmation link that will need to be clicked in order to activate the FBL.

Response will come from, @fbl.cox.net
Earthlink.net

fblrequest@abuse.earthlink.net

Company Information
Domain Information

A response should be received from EarthLink within 3-5 business days. The response will be sent from the Postmaster and will be brief. If accepted, prepare to process FBLs received. This FBL will provide sparse amounts of volume.

Should a block occur then an email needs to be sent to blockedbyearthlink@abuse.earthlink.net with the error message and the IP requesting to remove the block or reset the history on the IP(s).

Excite.com FBL – myway.com FBL – iwon.com FBL

Excite has outsourced their web mail to bluetie.com whom hired ReturnPath for FBL process
http://feedback.bluetie.com/ BETA


Questions can be sent to:
abuse@bluetie.com

BlueTie is beta testing the Return Path feedback loop for the domains it hosts including excite.com, iwon.com, and myway.com
Gmail
Hotmail / Windows Live JMRP

http://postmaster.live.com/Services.aspx#JMRPP

Company Information
Domain Information

Practices
SenderID Required

Hotmail will review the application and provide one of two responses:

  1. Acceptance to the JMRP program and next steps to complete enrollment, which includes a signed agreement to be completed online. Once this is signed, additional information will need to be provided. Once this final step is completed, Hotmail will provide communications to confirm that the FBL is setup.
  2. Denied application. This occurs if critical information is missing, clarification is needed, reverse DNS is not in place or IP contact information does not match company information.
  3. Once completed you must fill out https://support.msn.com/eform.aspx?productKey=senderid&ct=eformts and list all mailing domains requesting to cache the SenderID.

Response will come from, @css.one.microsoft.com

Mail Trust FBL

http://fbl.mailtrust.com/
Company Information
Domain Information

Once the MAIL TRUST FBL request form has been submitted, MAIL TRUST will return an automated response to the confirmation email address provided. This email will contain a confirmation link that will need to be clicked in order to activate the FBL.
Road Runner FBL

http://feedback.postmaster.rr.com/
* First Name:    
* Last Name:    
* Company:   
* Phone:   
* Email: 
* Domain:  
* Feedback Loop Email:    
* IP Addresses


A form very easy to fill up. A response should be received from Roadrunner some minutes after you submit the form, you will need to confirm this submission.

The response will be sent from feedback@feedback.postmaster.rr.com within 1-2 business day and will be brief. If accepted, prepare to process FBLs received.
United ONLINE WHL

http://www.unitedonline.net/postmaster/whitelisted.html

Company Information
Domain Information

Once the United Online FBL request form has been submitted, United Online will return an automated response confirming that the application has been received. Additionally it provides a communication stream to add any additional information that may not have been provided in the original request. After United Online has reviewed the application, two possible responses can be received:

  1. Confirmation that the information provided has been added to their Trusted Sender List and FBL setup
  2. Denial to be added to their Trusted Sender list and FBL setup with provided reasons

Response will come from, @support.untd.com

USA.net

http://fbl.usa.net/

Company Information
Domain Information

Once the USA.net FBL request form has been submitted, USA.net will return an automated response to the confirmation email address provided. This email will contain a confirmation link that will need to be clicked in order to activate the FBL.

Response will come from, @fbl.usa.net
Verizon WHL

http://www2.verizon.net/micro/whitelist/request_form.asp?id=isp.
However, Verizon FBL’s will come only if Yahoo FBL is setup. Appears Yahoo private labels Verizon’s online email application.

Your first name:
Your last name:
Your company name:

..and more.

A response should be received from Verizon within 1-5 business days.

Response will come from  whitelist@verizononline.net
Yahoo!

http://feedbackloop.yahoo.net/

Domain Information
You will need to follow the instruction provided by Yahoo! in order to get the FBL.

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